Questions? We've got you covered
Frequently Asked Questions
How do I choose the right size?
How do I choose the right size?
Please check the size guide before ordering and compare the measurements with a shirt you already own. If you need help, contact us with your height, weight, and usual size.
How fast is the shipping?
How fast is the shipping?
How do I track my order?
How do I track my order?
Once your order is placed, it will begin processing. During this time, you may receive an email notification with your tracking information.
Please also check your junk or spam folder if you do not see the email in your inbox.
Your tracking email will include your shipping information and tracking details. Please note that tracking updates may not appear immediately, as the carrier may need time to scan and update the package in their system.
You can easily track your order using this link:
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
Contact us within 30 days of delivery at support@shopherothread.com with your order number and a clear photo or video. We’ll review it and make it right when appropriate.
How do I contact you?
How do I contact you?
If you have any questions about your order, tracking, sizing, or product, you can contact our support team at:
Please include your order number if your message is about an existing order so we can assist you faster.